Home Of Tong

Finally, after 6 months of waiting, I step into my new house for the first time on Monday, 11 Feb 2008. Things were generally ok as my wife and I went in and survey the place. Visualizing where to place what things, it was a nice feeling to finally ‘own’ a house again. Not exactly ‘own’ it yet since there is still a huge loan to service.

The first problem came when we can’t open the riser door to access the water tap outside our house. The lock is faulty so we need to inform the town council to repair it first. They call me and told me it will take 1-2 weeks to replace the lock! And it will not even be a lock, just a bolt with no lock. A check around the neighbours riser doors and found out that this is a common faulty item, no wonder the schedule is so pack. So they suggested to force it open first while waiting for it to get repaired so that I can still access it. They did came, the same day, but they force open both doors (the other one houses the electricity) and now I ended up with 2 faulty doors instead of the original 1.

The minute I turn on the tap outside, the meter started to ‘run’ non-stop, I thought it was filling up the toilet bowl or something, or have a tap turned on accidentally, so I went in and check, and found my kitchen, living room and common toilet (which shares the same pipe) starting to get flooded.

I went to the Sembawang branch office this morning to inform them of the situation. The counter lady was very helpful and even helped me to fill up the form, along with some other defects. One been the master bedroom toilet door is installed upside down. When I finish logging in the fault, I was about to step into the lift when my phone rang. The office-in-charge of my case called me and ask to meet me at the office. I was surprise by their efficiency. After understanding the situation, he told me he will dispatch the plumber to take a look and try to fix the water leaking issue the very same morning. I was of course more than happy with their urgency. He also explained that the other problems can  only with fixed next week as the contractors will only start work next, which I fully understand.

So, one up for the Sembawang Branch Office folks and I truly want to thank you for your efficiency.

This entry was posted on Thursday, February 14th, 2008 at 3:07 pm and is filed under General, Home Of Tong. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.